Nationwide Building Society

Financial Ombudsman decision DRN3171741 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr U complains that Nationwide Building Society has held him liable for a cash machine transaction, by debiting his account with £400 which he says he was unable to withdraw from the machine.Unauthorised transaction

Nationwide had though offered Mr U £50 compensation for the manner in which it had dealt with his complaint and the adjudicator recommended that this was fair and reasonable compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3171741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.