Halifax Limited

Financial Ombudsman decision DRN3170491 Not upheld

Not upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Wed Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

This complaint is about a mortgage application Mr J and Mrs K made to Bank of Scotland plc trading as Halifax.Mortgage administration

Halifax has accepted there were shortcomings in the standard of service Mr J and Mrs K received from itService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3170491.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.