Bank of Scotland Plc

Financial Ombudsman decision DRN3170039 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss P is unhappy with the way Lloyds Bank PLC handled her loan repayments. After falling into arrears and struggling to make her loan repayments, she entered into a repayment plan.Treatment in financial difficulty

Miss P’s complaint is about the lack of information given to her when she arranged her repayment plan. She said she was never made aware when the repayment plan ended she’d have to clear the total arrears so quickly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3170039.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.