Butler-Do Ltd

Financial Ombudsman decision DRN3167360 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

She didn’t know how much it would cost her;Charges and fees

Ms B has complained Butler-Do Ltd, trading as Kensington Financial Management Consultants Ltd, didn’t manage her debt management plan properly. She also doesn’t believe she was given the right advice when it started in 2011.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3167360.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.