Bank of Scotland Plc

Financial Ombudsman decision DRN3163704 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

From around March 2011 they had difficulties in keeping up their monthly payments. Mr and Mrs D had regular conversations with Bank of Scotland when they were in arrears.Treatment in financial difficulty

Mr and Mrs D complain that Bank of Scotland Plc refused to let them change to a different interest rate product on their mortgage when they were in financial difficultiesInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3163704.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.