Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN3157287 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

The bank has refunded the late payment fees it chargedCharges and fees

His credit file has been affected as a resultCredit file reporting

I agree with Mr E that it dealt poorly with his complaint at timesComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3157287.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.