NewDay Ltd

Financial Ombudsman decision DRN3146115 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Thu Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Identity checks and access

In the Ombudsman’s words

It also wrote off the late payment fees and agreed to amend her credit reference fileCharges and fees

Ms D said she didn’t make the call. NewDay no longer have a recording of the call, but says callers have to pass a security process which it presumes the caller did satisfactorily.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3146115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.