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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN3140818 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr and Mrs Y complain that Northern Rock (Asset Management) plc mis-sold them their last three mortgages.Product mis-sold
They also complain about the poor customer service that the bank gave when dealing with their complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3140818.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.