Barclays Bank Plc
Financial Ombudsman decision DRN3132308 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty, Product mis-sold
In the Ombudsman’s words
I can’t see anything that would suggest they were unaffordable or that Miss F couldn’t pay the money back.Irresponsible lending
Barclays has provided notes of telephone calls and call recordings with Miss F which show the steps it has taken to deal with Miss F’s financial difficulties.Treatment in financial difficulty
I can’t say that Barclays made a mistake in giving her the loans without insurance.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3132308.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.