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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN3131074 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

I don’t agree that Miss M “appears only to have realised the gravity of the situation very late into the term”. She’s been aware of her situation for some time, and writing to Kensington to try and resolve it for over a year.Treatment in financial difficulty

Miss M complains that Kensington Mortgage Company Limited isn’t treating her fairly now that the term of her interest only mortgage has ended.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3131074.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.