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American Express Services Europe Limited
Financial Ombudsman decision DRN3130916 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
reversed and recharged to his credit card account a chargeback it had previously made on his behalfCard dispute or chargeback
by telling Mr C that a “permanent credit” had been made to his account, it had given him the impression and expectation that the matter had been resolvedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3130916.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.