Barclays Bank Plc
Financial Ombudsman decision DRN3123174 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Miss A applied to Barclays Bank PLC for a Professional Career Development Loan (PCDL) to enable her to undertake a university course. She complains that Barclays rejected the application, after initially approving itProduct mis-sold
also, that the bank failed to communicate properly with her about the application.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3123174.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.