Loans Direct UK Limited

Financial Ombudsman decision DRN3120607 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr C said Loan Spotter took £59.86 from his bank account as a fee but did not provide him with the service as promised and so he wanted a refund.Charges and fees

Loan Spotter’s complaint handling has been poor here. Mr C spent some time chasing his refund. Loan Spotter told both Mr C and this service it had made a refund when, as I have found, it had not.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3120607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.