Alphabet (GB) Limited

Financial Ombudsman decision DRN3119210 Upheld

Upheldoutcome, as published by the Ombudsman

£4,765redress stated in the decision

Mon Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund Miss H £304.57 + VAT for the cost of the maintenance chargesCharges and fees

Miss H has asserted a pro rata refund is due to her because the insurance has settled the full capital value cost of the vehicle as defined by the independent valuation Alphabet provided. She feels she is out of pocket onService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3119210.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.