NewDay Ltd

Financial Ombudsman decision DRN3117139 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr H complains that NewDay Ltd (t/a Aqua) acted irresponsibly when it increased the credit limit on his credit card.Irresponsible lending

refund all interest, fees and charges incurred as a result of the credit limit being increased from £600 to £1,500.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3117139.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.