Landmark Mortgages Limited

Financial Ombudsman decision DRN3116793 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr and Mrs W complain that Landmark Mortgages Limited didn’t explain properly the effect of a payment holiday and is now charging them too much interest.Interest and rates

Mr and Mrs W have an interest-only mortgage with NRAM which is now administered by Landmark.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3116793.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.