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Erudio Student Loans Limited
Financial Ombudsman decision DRN3115137 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr G complains Erudio Student Loans Limited (Erudio) has unfairly defaulted his account and passed it to a debt collector.Treatment in financial difficulty
Erudio sent the acknowledgement letter of Mr G’s complaint to his new address but issued their final response, in June 2017 to his old address and so Mr G didn’t receive it.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3115137.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.