Halifax Limited

Financial Ombudsman decision DRN3113222 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,949redress stated in the decision

Mon Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

allowed a joint account holder to remove funds from an account on which he had placed a blockUnauthorised transaction

Halifax has also accepted it was at fault in the way in which it has dealt with his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3113222.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.