Lloyds Bank PLC

Financial Ombudsman decision DRN3112476 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

Mr B complains Lloyds Bank Plc have acted unfairly in relation to a change they made to how they charge him for his overdraft.Charges and fees

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3112476.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.