National Westminster Bank Plc

Financial Ombudsman decision DRN3110537 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr V complains that National Westminster Bank Plc (“NatWest”) has not refunded three online transactions that he says he did not make or authorise.Unauthorised transaction

Mr V also said that received poor customer service during these events. In particular, he said that branch staff were rude when he tried to make a withdrawal without his card, and he was denied cash.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3110537.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.