Bradford & Bingley Limited

Financial Ombudsman decision DRN3109818 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr and Mrs J complain that Bradford & Bingley Plc continued to charge them interest after their mortgage had been repaid.Interest and rates

They also complain abut the redemption process – that B&B made errors including wrongly refusing to deal with their solicitor and not providing a breakdown of the redemption figure.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3109818.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.