Barclays Bank Plc
Financial Ombudsman decision DRN3109612 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Barclays said that Ms S needed to send in details of her income and expenditure showing she was in financial difficulties before it could consider reducing her interest rate.Treatment in financial difficulty
Ms S complains Barclays Bank Plc hasn’t treated payments she’s made towards her credit card since 2012 as capital repayments.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3109612.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.