Nationwide Building Society

Financial Ombudsman decision DRN3108392 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

They want Nationwide to properly investigate their complaint, an explanation of what has been recorded on Mr M’s credit records, and compensation.Credit file reporting

Mr and Mrs M through their relative Ms R complain that Nationwide Building Society didn’t treat them fairly or reasonably when they applied for a mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3108392.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.