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Microcredit Limited

Financial Ombudsman decision DRN3096970 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Microcredit had not responded to Mr C’s financial situation positively and sympathetically and that adding interest and charges to the debt once it was made aware of this was unreasonable.Treatment in financial difficulty

I do not think it was reasonable to add such significant interest and charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3096970.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.