Capital One (Europe) plc

Financial Ombudsman decision DRN3095203 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Thu Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mr H complains that Capital One (Europe) plc has held him liable for a payment of £3,000 that was made from his credit card account. He says that he didn’t made or authorise the payment.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3095203.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.