Barclays Bank Plc
Financial Ombudsman decision DRN3094449 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr and Mrs H complain that Barclays Bank Plc wrongly sent arrears letters and applied interest and fees to their offset mortgage account.Treatment in financial difficulty
Barclays accepted that it did not respond properly to Mr and Mrs H’s concerns.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3094449.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.