Bank of Scotland Plc

Financial Ombudsman decision DRN3094320 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss T complains she told Bank of Scotland plc (trading as Capital Bank) that she was in financial difficulty and it didn’t do enough to help.Treatment in financial difficulty

I thought the bank should have provided better customer service. I thought it should have responded more positively and sympathetically to Miss T’s financial difficulty.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3094320.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.