Halifax Limited

Financial Ombudsman decision DRN3093732 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu May 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Bereavement and power of attorney, Data and privacy

In the Ombudsman’s words

Halifax would immediately be closing his sole account due to his behaviour towards its staffAccount closed or refused

Halifax transferred funds from joint accounts with his late mother without authorityBereavement and power of attorney

Halifax didn’t deal with his personal data requestData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3093732.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.