National Westminster Bank Plc

Financial Ombudsman decision DRN3091762 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mrs W feels that the National Westminster Bank Plc (“NatWest”) has treated her unfairly in relation to her overdraft and wish to get rid of it.Irresponsible lending

Mrs W has also talked about the charges she pays on her overdraft.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3091762.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.