PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN3089602 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mr A complains that PayPal Sarl & Cie, SCA (“PayPal”) unfairly clawed back money from his account with it. The money had been payment for a vehicle, which he had allowed the buyer to drive away after he was satisfied the money was in his account.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3089602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.