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American Express Services Europe Limited
Financial Ombudsman decision DRN3083758 Not upheld
Not upheldoutcome, as published by the Ombudsman
£325redress stated in the decision
Mon Jun 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Payment delayed or failed
In the Ombudsman’s words
Mr J complains that American Express Services Europe Limited won’t refund to him the money that he paid for a cruise. His complaint is made against American Express under section 75 of the Consumer Credit Act 1974.Card dispute or chargeback
And he said that there was an unreasonable delay between March and July 2016 when American Express didn’t do enough to progress Mr J’s complaint.Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3083758.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.