J.P. Morgan Europe Limited

Financial Ombudsman decision DRN3080568 Upheld

Upheldoutcome, as published by the Ombudsman

£4,515redress stated in the decision

Mon Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney

In the Ombudsman’s words

The executor of the estate of the late Mr B complains that J.P. Morgan Europe Limited (trading as the Post Office) has released money from Mr B’s estate to a relative who wasn’t entitled to them.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3080568.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.