Barclays Bank Plc
Financial Ombudsman decision DRN3079823 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr and Mrs J complain that Barclays Bank Plc won’t reimburse money that Mrs J transferred from their joint account to a third party who turned out to be a fraudster.APP scam refund refused
They think it could have done more to prevent the fraud, and that Mrs J’s judgment was impaired at the time due to medical treatment she’d received.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3079823.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.