Progressive Credit Limited

Financial Ombudsman decision DRN3079807 Not upheld

Not upheldoutcome, as published by the Ombudsman

£352redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Refund any additional interest on the charges applied for late payment on the account between August 2013 and January 2014Charges and fees

failed to act on her instructions when she changed the account used for paying her credit cardService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3079807.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.