Bank of Scotland Plc

Financial Ombudsman decision DRN3078218 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Ms B also complains that she lost interest on her ISA because Halifax didn’t tell her that the bonus interest rate on her account was no longer available.Interest and rates

Halifax accepted that it told Ms B her ISA had matured when it hadn’tService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3078218.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.