National Westminster Bank Plc

Financial Ombudsman decision DRN3072676 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

conflicting information about what documents were required to open an account for her childAccount closed or refused

the bank provided confusing information to Miss O and that this caused some delay to the opening of an accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3072676.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.