Barclays Bank Plc
Financial Ombudsman decision DRN3070496 Not upheld
Not upheldoutcome, as published by the Ombudsman
£157redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
I am not persuaded either that the packaged bank account was mis-sold or that a refund of the account fees is appropriate in the circumstancesProduct mis-sold
Mr F complains he received a poor level of service in relation to the car breakdown cover and the will writing serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3070496.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.