Amber Homeloans Limited

Financial Ombudsman decision DRN3070254 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The circumstances of this complaint, briefly, are that Mr and Mrs R took out a mortgage with GMAC-RFC Ltd in 2005.Mortgage administration

Amber did not reply to this letter, but when Mr and Mrs R followed it up by telephone in April 2008, agreement was apparently reached for the accumulated arrears to be capitalised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3070254.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.