Barclays Bank Plc
Financial Ombudsman decision DRN3067510 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Aug 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Miss G complains that Barclays Bank Plc gave her a loan she could not affordIrresponsible lending
failed to assist her when she faced financial difficultiesTreatment in financial difficulty
compensation for delays it made in handling her complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3067510.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.