National Westminster Bank Plc

Financial Ombudsman decision DRN3066643 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,548redress stated in the decision

Sun Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

refund the whole arrangement fee of £4,054 given the poor administration of the loanCharges and fees

interest was added to the loan in error - rather than being debited to the current account of SInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3066643.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.