National Westminster Bank Plc

Financial Ombudsman decision DRN3064562 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

Mr and Mrs P thought as another lender was willing to lend, NatWest’s lending policy was irresponsible.Irresponsible lending

Mr and Mrs P complain that National Westminster Bank Plc (“NatWest”) acted unfairly and unreasonably when dealing with their application to borrow more money under a mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3064562.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.