Nationwide Building Society

Financial Ombudsman decision DRN3062150 Not upheld

Not upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

So Nationwide blocked Mrs B’s credit card account, stopped her cardFunds blocked or frozen

Nationwide has accepted that it didn’t update Mrs B’s address on her credit card account as instructed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3062150.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.