Arrow Global Limited

Financial Ombudsman decision DRN3060063 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

default that was recorded against him and that the date of the default has been changedCredit file reporting

Arrow Global should have done more when Mr A first raised his concerns about the default and it had caused unnecessary delaysComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3060063.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.