Santander UK Plc
Financial Ombudsman decision DRN3055999 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jan 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Santander also charged company A for additional payments which were attempted to be paid from the account, but weren’t successful due to insufficient funds.Charges and fees
Miss P is unhappy at how Santander handled company A’s complaint. Santander upheld this part of company A’s complaint because they recognised there were times their service fell short.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3055999.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.