National Westminster Bank Plc

Financial Ombudsman decision DRN3051927 Not upheld

Not upheldoutcome, as published by the Ombudsman

£385redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs A say the charges are excessive in themselves and also because their business has been in financial difficulties for most of the period during which the charges have been levied.Treatment in financial difficulty

Mr and Mrs A complain about the charges that National Westminster Bank Plc have debited to their business account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3051927.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.