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Mercedes-Benz Financial Services UK Limited
Financial Ombudsman decision DRN3041099 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr A complains that Mercedes-Benz Financial Services UK Limited (MBFS) hasn’t provided him with the service it should have following the rejection of the car he acquired under a hire purchase agreement (HPA).Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3041099.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.