Virgin Money plc
Financial Ombudsman decision DRN3033852 Upheld
Upheldoutcome, as published by the Ombudsman
£8redress stated in the decision
Thu Feb 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Virgin Money Plc must pay Mr C £8 overdraft chargesCharges and fees
compensation for distress and inconvenience causedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3033852.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.