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J.D. WILLIAMS & COMPANY LIMITED
Financial Ombudsman decision DRN3031692 Not upheld
Not upheldoutcome, as published by the Ombudsman
£580redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Miss V had an account with JDW. She experienced financial difficulties and wrote to JDW in July 2011 suggesting a repayment planTreatment in financial difficulty
She believed that the interest and charges applied after this time to Miss V’s account were unreasonable.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3031692.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.