National Westminster Bank Plc

Financial Ombudsman decision DRN3028059 Not upheld

Not upheldoutcome, as published by the Ombudsman

£240redress stated in the decision

Mon Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

NatWest did not apply the new rate. It agreed later that it should have done so and back dated the new interest rate to 1 January 2016.Interest and rates

complain about the service they got from National Westminster Bank Plc when they applied for further borrowing and a new interest rate for their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3028059.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.