National Westminster Bank Plc

Financial Ombudsman decision DRN3026193 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Charges and fees

In the Ombudsman’s words

the person sending both of those payments then reported them as fraudulently obtainedAPP scam refund refused

its offer to refund charges of £60 and interest of £13.78Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3026193.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.